In many businesses that work by appointment, especially beauty salons, clinics, tattoo artists, physical therapists, or personalized service professionals, informed consent is a critical part of the process.
However, when this document is managed on paper, it can become a time-consuming, impractical, and difficult task to organize.
For this reason, more and more professionals are opting for digital informed consents: a more convenient, faster and more orderly way to send, complete and sign documents before an appointment.
What is a digital informed consent?
A digital informed consent is a document that the client can review, complete and sign online, without the need to print it or physically deliver it to the centre.
This type of document allows you to explain important information about a treatment, service or procedure to the client, leaving a record that you have received the necessary information before carrying it out.
In Spain, electronic signatures are regulated within the European eIDAS framework, which recognises different types of electronic signatures. The advanced electronic signature allows the signatory to be identified and the signature to be linked to the document, helping to avoid subsequent modifications.
Why digitize informed consents
Managing consents on paper can lead to several problems:
- Forgotten documents.
- Loss of time before the appointment.
- Physical files that are difficult to organize.
- Errors in data completion.
- Difficulty locating old documents.
With a digital system, the process becomes more streamlined and professional.
Advantages of automatic informed consents
Saving time at reception
The customer can receive the document before going to the centre, fill it out calmly and send it signed.
This avoids spending time on administrative tasks.
Better organization
Digital documents are easier to store, consult and associate with each customer.
Fewer errors
By completing the consent from the mobile, the customer can review the information calmly and avoid omissions.
More professional image
Sending a digital consent conveys a more modern, convenient, and organized experience.
Send informed consent via WhatsApp
One of the great advantages of Wilapp is that it allows you to send informed consent to the customer via WhatsApp.
This makes the process much easier, as the customer receives the document directly into a channel they use on a daily basis.
From that link, you can:
- Accessing Consent.
- Read the information.
- Fill in the necessary data.
- Sign it digitally.
- Send it before the appointment.
In this way, the business can have the document prepared in advance and avoid unnecessary waiting.
Automatic informed consents with Wilapp
Wilapp allows you to automate the sending of digital informed consents to make the process much simpler.
This functionality is especially useful for businesses that perform treatments or services that require prior authorization.
With Wilapp you can:
- Create digital consents.
- Send them to the customer via WhatsApp.
- Allow the customer to complete them from their mobile.
- Collect the digital signature.
- Associate the document with the customer file.
- Keep information organized within the system.
Thus, each appointment can be managed in a more complete and professional way.
What businesses is this functionality useful for?
Digital informed consents can be useful in many sectors, especially in those where personalized treatments or procedures that require authorization are performed.
For example:
- Beauty centers.
- Aesthetic medicine clinics.
- Physiotherapy centres.
- Tattoo artists.
- Laser hair removal centers.
- Beauty and wellness professionals.
- Private consultations.
- Services that require prior authorization.
Informed consent and data protection
When working with personal data, especially in sectors related to health, aesthetics or well-being, it is important to take care of privacy and information protection.
The Spanish Data Protection Agency has specific resources on data processing in the field of health, a sector that is particularly sensitive due to the type of information that can be handled.
For this reason, it is advisable for each business to review its documents with professional advice to ensure that the consents include the appropriate information according to the type of treatment or service.
How it improves the customer experience
Sending consent via WhatsApp before the appointment not only helps the business, it also improves the customer experience.
The customer can review the document without haste, fill in their data from their mobile phone and arrive at the centre with everything ready.
This conveys confidence, reduces waiting, and makes the process more comfortable from the first contact.
Conclusion
Digital and automatic informed consents are a simple way to modernize document management in businesses that work by appointment.
With Wilapp, the process is even simpler: you can send the consent to the customer via WhatsApp, allow them to complete and sign it from their mobile and keep all the information organized.
A practical solution to save time, reduce errors and offer a more professional experience.
