Online bookings have become an essential tool for hairdressers, barbershops, beauty salons, clinics, tattoo artists and other businesses that work by appointment.
Allowing customers to book online makes the process easier, reduces calls, and helps keep the schedule organized. However, some platforms apply commissions for bookings or for attracting new customers, which can end up reducing the profit obtained by each service.
Wilapp offers an alternative for professionals looking for a commission-free online booking program, with which they can directly manage their appointments and maintain control over their business.
What is a commission-free online booking program?
A commission-free online booking program allows you to receive and manage appointments without charging a percentage for each booking made.
Instead of relying on a marketplace that acts as an intermediary between the customer and the establishment, the business has its own reservation system and maintains a direct relationship with its customers.
This means that the amount generated by each service remains in the business, without having to deduct a commission associated with the booking.
How do fees affect profitability?
A commission may seem like a small cost when looking at a single quote. However, its impact increases when the business receives numerous bookings each month.
For example, if a hairdresser, clinic or beauty centre pays a commission for each new client or each service booked, part of its revenue is permanently dependent on the conditions of an external platform.
Working with a commission-free system allows:
- Preserve the benefit generated by each service.
- Better control of monthly costs.
- Avoid variable charges for booking volume.
- Directly manage the customer relationship.
- Build your own database.
Wilapp: online bookings without commissions or intermediaries
Wilapp is a management software designed for businesses that work by appointment.
Its online appointment system allows customers to book directly with the establishment, without an external platform charging a commission for each reservation.
The appointment is automatically registered in the Wilapp agenda, where the business can consult the schedule, the selected service, the assigned professional and the customer’s information.
This way, the property maintains control over its availability and bookings from a single platform.
How does online dating work with Wilapp?
The business can offer its customers a system to book an appointment online 24 hours a day.
The customer checks the available schedules, selects the service they need and completes the reservation without having to call or wait for a response on WhatsApp.
Once registered, the appointment is incorporated into Wilapp’s digital agenda.
This makes it possible to:
- Receive bookings even when the business is closed.
- Reduce calls and messages to request an appointment.
- Avoid errors when manually moving information.
- Show only available schedules.
- Organize the appointments of each professional.
- Centralize all bookings in the same agenda.
More than an online booking system
Wilapp doesn’t just record appointments. It also brings together different tools to manage the day-to-day running of the business.
Digital agenda
The agenda allows you to consult appointments, organize team schedules and access the necessary information quickly.
Customer Management
Each booking can be linked to the customer’s file, making it easier to consult their data, appointments and history within the business.
Automatic reminders
Wilapp accompanies the customer throughout the booking process through automatic communications:
- Confirmation at the time of booking.
- Reminder one day before the appointment.
- Reminder one hour before.
- Notice when the appointment is modified.
- Notice when the appointment is cancelled.
These messages help reduce forgetfulness and keep the customer informed without the team having to send each communication manually.
Invoicing and ticket submission
After providing the service, the business can manage the collection and send the ticket to the customer from the same system.
This way, the appointment, the customer, and the billing remain centralized in a single tool.
Team management
When there are several professionals, Wilapp allows you to organize agendas and assign appointments according to the corresponding services, schedules and availability.
Difference between a proprietary system and a booking marketplace
A marketplace brings together different establishments within the same platform so that users can compare and book.
This model can provide visibility, but it can also generate greater dependence on the intermediary and costs linked to bookings or customer acquisition.
A proprietary system, such as the one offered by Wilapp, is designed for each business to directly manage:
- His agenda.
- Your customers.
- Their schedules.
- Your services.
- Your communications.
- Your billing.
The choice depends on the objectives of each establishment. A marketplace can be used to seek external visibility, while a proprietary program is especially interesting to manage and retain a customer portfolio without paying for each reservation.
Benefits of using Wilapp for online bookings
No commissions for each appointment
The business does not lose a percentage of the service every time a customer makes an online reservation.
No intermediaries
The relationship is maintained directly between the customer and the establishment.
Reservations available 24 hours a day
Customers can request an appointment at any time, even if the business is closed or the team is attending.
Less administrative work
Appointments are incorporated directly into the agenda, reducing calls, messages and manual tasks.
Greater control of the business
All information is centralized: customers, appointments, staff, tickets, and billing.
Better customer experience
The booking process is faster and the customer receives automatic information before coming.
What businesses is it designed for?
Wilapp’s online booking program is aimed at businesses that work by appointment, such as:
- Hairdressers.
- Barbershops.
- Beauty centers.
- Nail salons.
- Clinics and consultations.
- Physiotherapy centres.
- Tattoo studios.
- Dog grooming salons.
- Wellness centers.
- Self-employed professionals.
It is also useful for businesses with several workers or different locations that need to centralize the management of their schedules.
Signs that you need a booking program of your own
It may be time to change your management system if:
- You get too many calls to book an appointment.
- You manage bookings through messages and notes.
- You pay commissions for your own clients’ appointments.
- There are errors or overlaps in the agenda.
- Your customers frequently forget their appointments.
- You use different apps for appointments, clients, and billing.
- You want them to be able to book when the property is closed.
- You need to better control your workers’ schedules.
Centralizing these processes allows you to work in a more organized way and spend less time on repetitive tasks.
Is it worth using a commission-free booking program?
For a business that receives appointments on a regular basis, having its own system can mean significant savings.
It’s not just about avoiding fees. It also allows you to better control the agenda, have customer information, automate communications and manage billing from the same place.
The higher the volume of bookings, the more important it is to use a tool with predictable costs and no fees associated with each appointment.
Frequently asked questions about online bookings without commission
Does Wilapp charge a commission for each booking?
No. Wilapp does not charge a commission for each appointment that the business receives through its online booking system.
Can customers book when the business is closed?
Yes. The system allows you to request appointments online 24 hours a day, depending on the availability configured by the establishment.
Is the appointment added directly to the agenda?
Yes. Bookings are incorporated into the digital agenda so that the team can consult and manage them.
Can automatic reminders be sent?
Yes. Wilapp sends communications at the time of booking, one day before, one hour before and when an appointment is modified or cancelled.
Is Wilapp only for managing appointments?
No. It also includes tools to manage customers, workers, tickets, invoicing, and other processes related to the day-to-day running of the business.
Conclusion
Using a commission-free online booking program allows you to receive appointments directly, reduce administrative tasks and keep the profit generated by each service.
With Wilapp, customers can book online while the business maintains control of the agenda, database, and communication. In addition, bookings are integrated with automatic reminders, customer management, and invoicing.
A solution specially designed for professionals who want to digitize their appointments without depending on intermediaries or paying a commission every time a client bookes.
